Help Center

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.

Yes. All transactions are encrypted with SSL technology and processed through secure, PCI-compliant payment gateways. We never store your card details.

All prices are displayed and charged in USD. Your bank may apply a conversion fee if your account is in a different currency.

Taxes are not included in the displayed price unless explicitly stated at checkout. Any applicable taxes will be shown before you complete your purchase.

We accept returns within 14 days of delivery. Items must be unused, unworn, in their original condition and packaging, with all brand tags attached, and accompanied by proof of purchase.

Email us at support@celestericci.com with your order number and reason for return. Our team will guide you through the process within 1–2 business days. Please note: return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Once your return is received and inspected, refunds are processed within 10 business days to your original payment method. The refund window is 24 days from the date we receive your item.

Yes — orders can be cancelled free of charge within 24 hours of placement. After this window, the order may already be in processing. Contact us immediately at support@celestericci.com if you need to cancel.

If your order hasn't arrived within the expected timeframe, please contact us. Lost parcels must be reported within 7 days. We will investigate with Royal Mail and offer a replacement (if in stock) or a full refund.

Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrap option at checkout, and we'll beautifully present your purchase ready for gifting.

Our detailed size guide is available on each product page. We recommend measuring yourself and comparing to our chart for the best fit. If you're unsure, contact us at support@celestericci.com for personalized sizing advice.

We recommend having alterations done by a professional tailor in your area. For specific alteration recommendations for our maxi dresses, please reach out to our team at support@celestericci.com.