Refund policy
Return Window
We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
Eligibility for Returns
If you are not satisfied with your purchase for any reason, you can return it within 14 days for a full refund. We believe in our products and provide a "no questions asked" return process to ensure your complete satisfaction.
To initiate a return, please contact us at support@celestericci.com. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
How to Initiate a Return
To start a return, please contact us at: Email: support@celestericci.com
Return requests must be approved before items are sent back.
Return Address: 1818 Terra Ave, Sheridan, WY 82801, United States
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. No restocking fees are charged.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order after the return is accepted.
Lost Packages
If a package is lost in transit, we will offer a replacement if the shipping address provided was correct. If the package is not delivered within 30 days, you may request a full refund.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If you have not received your refund after 10 business days, please contact us at: support@celestericci.com
Method & Fees
- Return method: By mail
- Restocking fee: None
- Refund processing time: 10 business days
- Return shipping cost: Customer responsibility (unless item is defective or incorrect)
Cancellations
Orders can be canceled within 24 hours of purchase free of charge. If the order has already been shipped, please follow the return process.
Contact Information
Celeste Ricci
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 646-572-5110
Email: support@celestericci.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
