Shipping policy
Thank you for choosing to shop with Celeste Ricci. We are committed to providing a smooth and reliable shipping experience.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
We ship to customers across the United States and aim to keep you informed with order status and tracking updates throughout the delivery process.
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges
We offer free shipping on all orders, with no minimum purchase required.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for USA:
Handling time - 1-3 Business Days (Monday to Friday)
Transit time - 5-10 Business Days (Monday to Friday)
Order Cut Off Time- 2.00 PM
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-3 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email support@locendre.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We work with trusted global carriers to ensure safe and reliable delivery.
All orders include tracking information, which will be sent to your email once your order has been shipped.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. Tracking information may take up to 24 hours to become active.
Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Please ensure that your:
Full name
Complete address
Apartment/unit number (if applicable)
Phone number
Postal code
are correct before placing the order.
locendre is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
Item Not Received
If you have not received your order within the expected timeframe, please contact us at: Email: support@locendre.com
We will investigate the issue with our shipping partners and provide an update as soon as possible.
Undelivered Packages
If a package is returned due to incorrect address, failure to collect, or refusal of delivery, additional shipping fees may apply for re-delivery.
Lost Packages
If your package is lost in transit, please contact us within 7 days of the expected delivery date. If confirmed lost, we will offer a replacement (subject to availability) or a full refund.
Delivery Delays
Delays may occur due to circumstances beyond our control, including severe weather conditions, transportation disruptions, customs delays, or high seasonal demand. We will keep you informed if significant delays occur.
Change of Address
If you need to update your shipping address, please contact us as soon as possible. Changes may not be possible after the order has been dispatched.
Incorrect Address
If an incorrect or incomplete address is provided, the customer may be responsible for additional shipping costs.
Order Changes & Cancellations
Orders can be modified or canceled within 24 hours of purchase. After this period, changes may not be possible.
Contact Information
Celeste Ricci
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 646-572-5110
Email: support@celestericci.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
