Shipping policy

Thank you for choosing to shop with us. We are committed to ensuring a smooth and enjoyable experience with your order. Below is everything you need to know about our shipping process.

Shipping Locations

This shipping policy applies to orders shipped within the United Kingdom only.

Shipping Cost

We offer free shipping on all orders, with no minimum purchase required.

Handling Time

All orders are processed and dispatched within 2–4 business days from the date of purchase.

Transit Time

Once your order has been shipped, delivery typically takes 5–11 business days, depending on your location.

Cut-Off Time

Orders placed before 5:00 PM (GMT) will begin processing on the same business day. Orders placed after this time will be processed on the next working day.

Our Delivery Partner

We partner with Royal Mail to provide reliable and secure delivery across the United Kingdom.

Delivery Confirmation & Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

Item Not Received

If you have not received your order within the expected timeframe, please contact us by email. We will investigate the matter with our shipping department and delivery partner and provide you with an update as soon as possible.

Undelivered Packages

If a parcel is returned to us due to non-collection, refusal, or an incorrect address provided at checkout, additional shipping and handling charges may apply for re-delivery.

Please note that parcels may be held for a limited storage period by the delivery provider before being returned to us.

Lost Parcel Procedure

If your parcel appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with Royal Mail.

Investigations may take several working days to complete. If the parcel is confirmed as lost, we will offer either:

A replacement (subject to stock availability); or
A full refund

in accordance with UK consumer law.

Liability Disclaimer for Delays Outside Our Control

While we aim to deliver all orders within the stated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to:

Severe weather conditions
Industrial action
Transportation disruptions
Customs or security delays
High seasonal demand

In such circumstances, we will make every reasonable effort to keep you informed. Your statutory rights under UK consumer law remain unaffected.

Delivery Delays

If a significant delay occurs, we will contact you as soon as possible. Where applicable, you may have the right to cancel your order in accordance with UK consumer legislation.

Changes to Delivery Address

If you need to change your address, contact us as soon as possible. Changes may not be possible after dispatch.

Incorrect Address

If your order is returned to us due to an incorrect or incomplete address provided at checkout, you may be responsible for any additional shipping costs required for re-delivery.